Privacy Policy

Last updated: 10 August 2026

TIGERmind respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and how we keep it safe.

Information we collect

When you contact TIGERmind, enquire about coaching or book a session, we may collect:

  • Your name and contact details

  • Information you provide when making an enquiry or booking

  • Information discussed or provided as part of your coaching

  • Payment and invoicing information

  • Information needed to manage your appointments and communications

As TIGERmind provides wellbeing, performance and neurodiversity coaching, you may choose to share information about your mental health, wellbeing, diagnosis or other health-related matters, including ADHD, autism, dyslexia, dyspraxia or RSD.

We only collect and use information that is relevant and necessary for providing our services.

Sensitive information

Information about your physical or mental health is treated as special category data under UK data protection law.

Where you provide this type of information for coaching, we will handle it with additional care and only use it for the purposes for which it was provided.

Where required, we will obtain your explicit consent to process health-related information. You can withdraw your consent at any time, although this may affect our ability to provide certain services.

How we use your information

We may use your information to:

  • Respond to enquiries

  • Arrange and manage coaching sessions

  • Communicate with you about your sessions

  • Provide coaching and support

  • Process payments and invoices

  • Keep appropriate business and financial records

  • Improve our services

  • Meet our legal and regulatory obligations

We will not sell your personal information.

We will not use information about your health or neurodiversity to target you with advertising.

Third-party services

To operate TIGERmind, we may use trusted third-party services, including:

  • Acuity Scheduling – for appointment booking and scheduling

  • Stripe or PayPal – for payment processing

  • QuickBooks – for invoicing and accounting

  • Google Analytics – to understand how visitors use our website

  • Meta services – where applicable for website advertising or marketing

  • Email or mailing-list services – where you have chosen to receive communications from us

These services may process personal information on our behalf or as separate data controllers. We only provide information that is necessary for the relevant service.

Third-party providers may process information outside the UK. Where this happens, appropriate safeguards will be used in accordance with applicable data protection law.

Website cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. We may also use analytics or marketing cookies to understand how people use our website or to support marketing activities.

Where consent is required, we will ask for your permission before using non-essential cookies.

You can change or withdraw your cookie preferences at any time through our cookie settings.

Analytics cookies are not automatically exempt from consent requirements, so they should be covered by an appropriate cookie consent mechanism.

Keeping your information safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

Coaching information, particularly health-related information, will be treated as confidential and handled with appropriate care.

We only keep personal information for as long as necessary for the purposes for which it was collected, including any periods required by law or for legitimate business and accounting purposes.

Confidentiality

Information shared during coaching sessions will normally be treated as confidential.

However, confidentiality may need to be broken where there is a serious and immediate concern about someone's safety, where disclosure is required by law, or where there is another legal or safeguarding reason to do so.

These circumstances will be explained to clients where it is appropriate and safe to do so.

Your rights

Under UK data protection law, you have rights concerning your personal information. Depending on the circumstances, these include the right to:

  • Ask what personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent to process your information

To exercise your rights, please contact us using the details below.

Marketing

We may occasionally send information about TIGERmind, our services or relevant updates if you have chosen to receive marketing communications.

You can unsubscribe at any time.

We will not sell your contact details or provide them to other businesses for their own marketing purposes.

Contact

If you have any questions about this Privacy Policy or how TIGERmind handles your information, please contact:

TIGERmind
Email: [insert your email address]

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

This Privacy Policy may be updated from time to time to reflect changes to our services, technology or legal requirements.